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Frequently Asked Questions | Wishining

Frequently Asked Questions

What is the return policy?

In the event you receive a damaged piece of products or a piece of item with an error, please notify us immediately via Email and you will receive either a refund of your purchase or an exchange.

Customers are able to return new, unopened items fulfilled by Wishining within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.

Wishining reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please do not hesitate to contact Customer care.

What is your privacy policy?

Respecting your privacy is of utmost importance to us at WISHINING. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by WISHINING to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party. 

When you register at our site, you will be asked to submit some personal information, such as name and contact information. WISHINING will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

Do you ship worldwide?

Yes, we ship to most countries all over the world. 

This is our standard delivery for all orders.
Here you can find the full delivery conditions.

How do I change an order after It has been placed?

We begin working on your product immediately after your order is placed. 
If you want to change an order please contact us as soon as possible.

How do I track my order?

You can go to our tracking page.

You need to fill in your Order ID number and the email address you used when placing your order. We have a system that allows you to track your order and shipment status.

What payment methods are available on your website?

At Wishining.com we accept all major credit cards and payments made through PayPal. Payment must be made in full before shipment.

Where are your goods shipped from?

We have our own warehouse in Shanghai and Shenzhen of China, so we shipped your goods from Shanghai or Shenzhen , China.

Still Need Help?

Still Need Help?If your question is not listed here, please feel free to contact us.